1.Who we are
NEAPES LLC (“NEAPES”, “we”, “us”) is based in Mayfield Heights, OH, USA. We make cloud software for businesses — point of sale, branded online ordering websites, loyalty and gift cards, email and SMS marketing, eCommerce and HR.
This policy covers www.neapes.com, our sales and support conversations, and the NEAPES apps that businesses sign up for.
2.When we act for a business
Many people we hold information about are not our customers. They are customers of a restaurant or shop that uses NEAPES: they order on its website, join its loyalty program, book a table or get its marketing.
For that information the business is in charge. It decides what to collect and how to use it, and its own privacy policy applies. We store and process the data only on its instructions and to run the service. We never use it to market our own products, and we never sell it.
If you are a customer of a business that uses NEAPES, contact that business first. If you contact us, we will pass your request on and help the business answer it.
3.Information we collect
Information you give us
- Enquiries and demos: your name, business name, email, phone, business type and location, and your message.
- Onboarding and accounts: business details, owner and staff contact details, sign-in details, and the menu, product, price and opening-hours data you load.
- Billing: plan, invoices and payment details. Card numbers are handled by our payment processor; we never see or store a full card number.
- Support: what you tell us when you ask for help, including call notes and screenshots.
Information collected automatically
- Device and usage data: technical information such as your device, browser and the pages you visit.
- Analytics: we use analytics tools to understand how the site is used and to improve it.
- Security information: records we keep to protect accounts and prevent abuse.
Information from businesses
Customer, order, booking and marketing contact data a business stores in NEAPES. See When we act for a business.
4.How we use information
- To provide, run, secure and support the NEAPES services, and to set up accounts you ask for.
- To answer enquiries, arrange demos and send quotes.
- To bill for our services and keep business and tax records.
- To find and stop fraud, abuse, spam and security incidents.
- To understand which pages and features help people, and to improve them.
- To send business contacts product news and offers. You can opt out at any time with the link in every email, or by asking us.
- To meet our legal obligations and enforce our agreements.
5.Text messages and email
Businesses use NEAPES to send order updates, one-time sign-in codes and — only to people who agreed to receive them — marketing texts and emails.
- Every marketing email has an unsubscribe link that works in one step.
- Reply STOP to any marketing text to stop further texts, or HELP for help. Message and data rates may apply. How often you get messages depends on the business.
- We do not sell, rent or share mobile numbers or text-message opt-in consent with third parties or affiliates for their own marketing.
8.How long we keep information
We keep personal information only for as long as we need it for the purposes described in this policy — to provide our services, meet our legal, tax and accounting obligations, resolve disputes and enforce our agreements. When it is no longer needed, we delete it or make it anonymous. Information we hold for a business is kept according to that business's instructions.
9.Security
We use industry-standard technical and organizational measures to protect personal information, and limit access to the people who need it to do their job. No system is perfectly secure; if a breach affects your information, we will tell you and the authorities as the law requires.
10.Your choices and rights
Depending on where you live, you may have the right to:
- know what personal information we hold about you and get a copy of it;
- have it corrected or deleted;
- opt out of marketing, and of any sale or targeted-advertising sharing (we do neither);
- appeal if we turn your request down.
These include rights under US state privacy laws, such as California's. Email info@neapes.com or call (216) 270-3052. We will confirm who you are before acting, and answer within 45 days. You can use an authorized agent. We will not treat you differently for using your rights.
11.Children
Our services are made for businesses and adult shoppers, not children. We do not knowingly collect personal information from anyone under 13 (or under 16 where the law sets that age). If you think a child has given us information, contact us and we will delete it.
12.Where information is processed
Information may be stored and processed in the United States and in other countries where we or our service providers work. We protect it the same way wherever it is handled.
13.Changes to this policy
We will post any update here and change the date at the top. If a change materially affects how we use information you already gave us, we will tell account holders by email or in the app before it takes effect.
14.Contact us
NEAPES LLC, Mayfield Heights, OH, USA
Email: info@neapes.com
Phone: (216) 270-3052